Reader's Digest Australia Oct/Nov Issue

www.qualityserviceawards.com.au 2026 Q U A L I T Y S E R V I C E AWA R D S “Yourmost unhappy customers are your greatest source of learning.” “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it.” –MahatmaGandhi , INDIANACTIVIST AND PHILOSOPHER. "The customer's perception is your reality." –KateZabriskie, PRESIDENTOF BUSINESS TRAININGWORKS. “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” –Jeff Bezos, FOUNDEROF AMAZON “People will forget what you said, people will forget what you did, but people will never forget how youmade them feel.” –Maya Angelou AMERICANPOET ANDCIVIL RIGHTS ACTIVIST. QUALITY SERVICE QUOTES –Bill Gates, FOUNDER OF MICROSOFT PHOTOCREDIT:©EUROPEANUNION,2025,CCBY4.0 |YORKCOLLEGE ISLGP,CCBY2.0 |LOSANGELESAIRFORCEBASE SPACEANDMISSILESYSTEMCENTER,PUBLICDOMAIN,VIAWIKIMEDIACOMMONS 178