AS AUSTRALIA’S GO-TO INSURANCE FOR RETIREES, APIA helps more than half a million retirees protect what matters most. Apia’s home and contents, property, car, health and other products and services are designed to meet the needs of older Australians because it uniquely understands their life-stage – those approaching, transitioning to, or in retirement.
For over 30 years, Apia has been providing great value products and services, striving to offer more choice, affordability and benefits important to Australian retirees. As transitioning to retirement can be a time of anxiety, Apia believes that a chat with someone who can empathise and understand can help make this process easier and stress free – “then we stick with you all the way!”
Apia customers across Australia can get the right answers to their insurance questions at its specialist contact centres and network of branches. Its consultants are passionate about Apia’s service offering and believe in the power of a good conversation.
“Apia consistently supports with empathy and courtesy and ticked all the boxes you would trust in an insurance company that provides experience.” Apia Customer, September 2021
Within an increasingly competitive market, Apia says that going back to the ‘old-fashioned’ way of doing things is its point of difference – “old-fashioned customer service is what we believe in.” With 61% of those over 50 saying that they are living their best lives, superior customer service is a No. 1 priority for Apia so that its clients can get set up and go and enjoy the good life in retirement.
Apia has over 130 staff on the phones and over 70 throughout its branch network across Australia. A proportion of these consultants are over 50, and therefore better able to understand Apia’s customers’ needs due to shared life experiences.