Real Insurance

SINCE IT LAUNCHED IN 1998, Australian Seniors has helped protect the financial future, valuable assets, and longplanned retirement of older Australians from all walks of life. Meeting its vision of providing easyto- understand insurance for the over 50s market, Australian Seniors’ high-quality products, awardwinning customer service team, and customer-first approach, have been recognised by both its customers and the wider industry.

In the new year, Australian Seniors is committed to delivering the best possible customer experience. It understands that customers expect a high level of service, which is why its dedicated sales, support and claims specialists are based in Australia, so customers can be confident they will always be able to speak with a real person and not a machine (or bot).

The Talent Acquisition team and managers ensure the right personnel are working for Australian Seniors, by looking for personality traits of empathy, compassion and customer advocacy. All new team members undergo a dedicated training programme and are supported so they are confident in delivering positive customer outcomes.

By providing multiple channels for the voice of the customer to be heard, Australian Seniors is able to use all feedback to inform process and service improvements. This assures it is constantly creating and supplying the products that Australians over 50 want and need. During the global COVID-19 pandemic, the team worked hard to help customers who were suffering financial hardship, enabling them to keep their cover in place through financial assistance processes.

Australian Seniors also recently launched DARE magazine, a bi-monthly publication for the over 50 community with news, advice, interviews and more.

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