FIRST SETTING SAIL IN 1965, Princess Cruises® has since become the third largest cruise line in the world. Carrying 1.7 million guests each year to over 380 destinations worldwide, Princess Cruises® has become renowned for innovation, onboard offerings and its exceptional customer service.
It has been said that it takes less than a tenth of a second to form a first impression. That’s why Princess Cruises® starts out strong to help every guest feel welcome. They continue to create moments that are better than expected throughout the trip, which allows guests to immerse themselves in the destination and experience unexpected moments.
Building trust and excitement for long-lasting relationships is the Princess Cruises® approach. The company goes to great lengths to ensure guests have a seamless and effortless experience.
Princess provides its guests with a customer satisfaction survey to identify any areas of service that can be improved. Through these ongoing surveys, the company has learnt the three main attributes guests look for: accurate and correct information; clear communication; and that their travel needs are clearly understood.
Strong communication skills, positive language, empathy, patience and being a Consummate Host, are all attributes the cruise line looks for in its staff. It’s no wonder that Princess Cruises® has been voted the Best Ocean Cruise Line Overall by Cruise Passengerfor four consecutive years.