RSPCA PET INSURANCE has a strong customer-first culture. It believes in respectful and honest customer service, and that communication should be simple and easy to understand.
To continually improve on their procedures and ensure the customer experience is as seamless as possible, RSPCA Pet Insurance provides multiple channels – email, phone and social media – for customers to share their feedback and suggestions. Taking a proactive approach in collecting customer feedback helps them to understand how they can improve processes and service for all RSPCA Pet Insurance customers.
Customer-first behaviours are celebrated across the entire business, including in their dedicated Australian-based call centre, which can be contacted Monday to Friday, 8am-8pm (except public holidays), and Saturday, 9am-2pm (AEST).
To ensure the right customer support consultants are employed from the get-go, the recruitment team for RSPCA Pet Insurance are dedicated to what they do and look for people who are passionate about customer service, putting the customer at the forefront of everything they do.
To build on these qualities, the Learning and Development team provides new consultants with dedicated training. Once training is completed, the consultants move into a team where highly trained managers continue to guide, support and coach each member individually to ensure they are competent in providing positive customer outcomes.
To find out more about awardwinning RSPCA Pet Insurance and how you can get protection for your furry best mate, visit their website