‘OMOTENASHI’ IS THE JAPANESE WORD FOR ‘ANTICIPATING GUESTS NEEDS’., And that’s exactly what’s at the heart of Toyota: getting to know each guest to deliver on their expectations and build trust.
With a proud legacy of manufacturing vehicles for almost 60 years, Toyota’s omotenashi has paid off. Every year, over two million Australians trust Toyota to service their vehicle. With a clear vision to be the most trusted car service network in the country, Toyota ensures customer service staff have good problem-solving skills in order to fix any issues the first time, and are trained to provide customers with an engaging, positive, guestcentric experience.
Toyota’s technicians are given comprehensive diagnostic training and provided with the best diagnostic equipment on the market, so customers can rest assured they are getting quality service without compromise.
Because Toyota continually sets the bar high, customers can trust they are getting value for money. This is demonstrated by them returning every year to have their car serviced by top Toyota technicians. When a Toyota owner takes their vehicle to one of the many Toyota service centres around the country, they know their car will be looked after by a Toyota expert: technicians who have been trained specifically on Toyota vehicles and who only use genuine Toyota parts.
To enhance the good customer service, Toyota Service Advantage keeps the cost of servicing at a capped price* while the Toyota Warranty Advantage^ covers new cars for up to five years. Car services can also be conveniently booked at its Online Service Booking or the My Toyota app.