MULTI-AWARD-WINNING INTERNET SERVICE PROVIDER Aussie Broadband has been keeping Australians connected since 2008. Led by the ethos of doing things ‘The Actual Aussie Way’, Aussie Broadband’s values are tied to being good to people and going above and beyond for its customers. With 100% Australian-based customer service, Aussie Broadband empowers staff to fix issues with customers on the first call. “If a customer has an internet issue we will go above and beyond to resolve it and we do not just stop at internet,” says Nikki Kovacevic, General Manager Residential Customer Service. “We believe connectivity covers everything at the premises and will support with third party equipment where others won’t. We empower our staff to go the extra mile for every customer.”
The telco focuses on high quality and great value using the very latest technologies to help customers access support how and when they need it. Apple and Android phone users can download the ‘MyAussie’ app to access instant customer support, and by logging onto the website, they can check the CVC (Connectivity Virtual Circuits) graphs page to check NBN network congestion in their area.
To make the experience of existing customers even better, Aussie Broadband uses its award-winning Fault Detector Project. This technology automatically detects faults in a customer’s service so it can proactively work to identify the issue before the customer even realises there is one.
Aussie Broadband welcomes customer feedback. “The customer experience helps us understand where we are getting things right, and where it could improve,” says Kovacevic.
For more information, visit www.aussiebroadband.com.au