Introduction
It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in Australia.
Our Winners Showcase highlights which companies have gone above and beyond their customer’s expectation.
Click here to see the winning companies in this year’s survey.
Have you ever wanted to voice your opinion about a company that gave you great service?
We have.
Brand Showcase
Aged Care & Retirement Villages
Gold Winner
Aged Care & Retirement Villages
Silver Winner
Car Services
Gold Winner
Cruise Operator
Gold Winner
Cruise Operator
Silver Winner
Funeral Insurance
Gold Winner
Funeral Insurance
Silver Winner
Life Insurance
Silver Winner
Optometrist
Gold Winner
Parcel/Carrier Service
Gold Winner
Pet Insurance
Gold Winner
Real Estate
Gold Winner
Serviced Apartments
Gold Winner
Methodology
How Our Quality Service Survey Was Conducted
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Market Research
In an initial survey, a representative sample of 500 Australians were asked which companies they previously had experience with across 40 categories, to build a brand list reflective of today’s market. In the second survey, completed by approximately 2000 Australians. Respondents were asked to nominate a service provider in up to 40 categories. To qualify to vote on a category, they must have used a service provider from that industry.
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Consumers Voting
Survey respondents were asked to rank their experience on the listed companies according to these questions:
- "Personalisation: How well was the company able to provide the consumer with an individualised customer experience?"
- "Understanding: How effectively was the company able to demonstrate a genuine insight into the customer’s needs."
- "Simplicity: How quick and easy was the process of dealing with the company?"
- "Satisfaction: To what level did the company meet or exceed the customer’s expectations?"
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Rating
The highest rated companies were judged the Gold Standard Winner, with the next closest company awarded the Silver Standard Winner.
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2020 results
We are confident that the results of this annual poll are the truly accurate measurement of Australian consumer sentiment in 2020. Great brands have wonderful success stories.
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