It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in Australia.
Our Winners Showcase highlights which companies have gone above and beyond their customer service expectations.
We commissioned independent market research agency Catalyst to survey a representative sample of 2500 Australians. The data we collected was of those companies who over the past 12 months had provided the highest level of customer service across 40 categories, rating each organisation across the
5 key pillars of customer service: Personalisation, Understanding, Simplicity, Satisfaction and Consistency.
The highest rated company of each category has been awarded the status of Gold Winner, with the second highest rated company awarded the Silver Standard Winner. This prestigious award recognises companies that truly understand and value consumer needs.
Click here to see the winning companies in this year’s survey.
Have you ever wanted to voice your opinion about a company that you great service?
In an initial survey, a representative sample of 500 Australians were asked which companies they previously had experience with across 40 categories, to build a brand list reflective of today’s market. In the second survey, completed by approximately 2000 Australians, data was captured on which of those companies – over the past 12 months – had provided the highest levels of customer service across the 40 categories. To qualify to vote on a category, they must have used a service provider from that industry.
Survey respondents were asked to rank their experience on the listed companies according to these questions:
The highest rated companies were judged the Gold Standard Winner, with the next closest company awarded the Silver Standard Winner.
We are confident that the results of this annual poll are the truly accurate measurement of Australian consumer sentiment in 2021. Great brands have wonderful success stories.