Silver Winner: Tyre Retailers

FORMED IN 1977 BY TEN INDEPENDENT RETAILERS, today the Tyrepower Group operates in all states and territories and is the largest independent tyre retailer in Australasia.

Powered by retail members who retain control over their own business (without the complexity or costs associated with franchise arrangements), Tyrepower stores offer customers flexibility, savings and value for money while providing first-class product knowledge and friendly customer service.

“Every Tyrepower member is uniquely positioned to offer a wide range of quality products without being tied to one brand,” says Dale Klompmaker, General Manager, Tyrepower (WA), “so we can dynamically meet customers’ needs with the safest, best-value solution.”

As a group, Tyrepower members set and measure objectives to make every client feel special. They also actively grow their service offerings to be more than just a tyre retailer, while the service standard at one store is replicated across the entire network.

At an individual level, Tyrepower retailers are local people serving their local community. Local knowledge allows them to act quickly and professionally, which helps them build their client base and retain loyal customers. And when they do receive negative feedback, they resolve the issue immediately, then use it as a learning opportunity by sharing it with team members to improve long-term customer service.

Visit www.tyrepower.com.au

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