SINCE LAUNCHING IN 1998, Australian Seniors has helped protect the financial future, valuable assets, and long-planned retirement of older Aussies from all walks of life.
Meeting their vision of providing easy-to-understand insurance for the over 50s market, Australian Seniors’ high-quality products, award-winning customer service team, and customer-first approach, have been recognised by both their customers and the wider industry.
Australian Seniors is committed to delivering the best possible customer experience. They understand that customers expect a high level of service, which is why their dedicated sales, support and claims specialists are based in Australia, so customers can be confident they will always be able to speak with someone who can understand their needs.
The Talent Acquisition team and managers ensure the right personnel are working for Australian Seniors, by looking for personality traits of empathy, compassion and customer advocacy.
All new team members undergo a dedicated training programme and are supported so they are confident in delivering positive customer outcomes.
By providing multiple channels for the voice of the customer to be heard, Australian Seniors is able to use all feedback to inform process and service improvements. This assures they are constantly creating and supplying the products that Australians over 50 want and need.
As we continue to experience the rising cost of living, Australian Seniors has provided support and understanding to their customers who are suffering financial hardship, enabling them to keep their cover in place through financial assistance processes. Australian Seniors also offers complimentary issues of DARE magazine, a bi-monthly publication for the over 50s community with news, advice, interviews and more.
Call 1300 248 703 or visit seniors.com.au