Princess Cruises
Gold Winner: Cruise Operator

THERE’S SO MUCH TO LOVE ABOUT A PRINCESS® CRUISE. Sailing to over 330 destinations around the world on 16 MedallionClass® ships, Princess guests enjoy a warm and gracious service in an atmosphere of comfortable elegance – and have done so ever since Princess launched its first ship over 55 years ago. This experience is enhanced with Princess MedallionClass – a breakthrough in the holiday industry.

Making sure you feel taken care of is what a Princess cruise is all about. It’s the friendly crew’s job to discover what makes you feel special. As a guest you can enjoy food and drinks delivered on demand, keyless stateroom entry, reserving dining tables and activities, and MedallionNet® WiFi. Guests can also choose Princess Plus and Premier packages for ease and great value with even more inclusions.

At Princess, the desire to help people is at the heart of the company’s values. To ensure it employs staff who can demonstrate intangible soft skills – such as effective communication, independent thinking and reading physical and emotional cues (all essential traits in providing the highest quality of customer service), interviewees go through a stringent screening process. Some of the abilities the cruise operator looks for in its Customer Service Team include positive language, empathy, patience and the ability to ‘go that extra mile’.

To set up its new customer service agents for success, Princess provides extensive training in Brand, Product Knowledge and System usage followed by coaching.

Princess Cruises takes pride in consistently providing quality customer service, making way for their loyal guests to come back again and again.


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