MORE OFTEN THAN NOT, collecting the hire car is the last stop before a holiday really starts. Budget understands this very well and takes as much hassle out of the rental process as possible to ensure customers can get to where they want to go quickly and smoothly.
This is not something Budget just talks about. The nearly six-decade-old company has products in place to deliver on this, such as its Budget Fastbreak Membership programme, which allows customers to skip the rental queue.
Other such products include Budget’s Online Precheck – which allows customers to fill out their details before picking up their vehicle – and Photoproofed Digital Vehicle Inspection, which gives customers the peace of mind that the pre-existing condition of the vehicle has been captured before they arrive and emailed to them so they don’t have to spend time inspecting before they depart.
At Budget, customer service has been at the heart of what they do ever since it was ‘founded’ in Australia by Bob Ansett in 1965, who took a personal approach to car rental, focusing on customer service to set them apart in an industry dominated by government contracts and airport locations.
Winning the tender for the Australian airport car rental scene in 1979, Budget has since grown to a global player and is now one of the leading car rental companies in the world, with 170 franchisee locations and 88 corporate locations right around Australia.
Being a leader in the car rental industry, Budget continually evolves with the times, monitoring trends, understanding innovative ideas and getting involved with customers to better serve them.