Gold Winner: Hardware Stores

FROM THE VERY BEGINNING, more than 25 years ago, a commitment to delivering lowest prices and widest range, backed by best service has been a winning recipe for Bunnings. Today, Bunnings’ team members might number more than 51,000, but one thing that remains the same is its people-first culture. The brand’s guiding principles – integrity, respect, teamwork, achievement and innovation – are the keys to Bunnings’ workplace culture and achieving its vision.

Built on an entrepreneurial spirit, the Bunnings culture remains at the heart of its amazing team – an approach that ensures that every team member feels empowered, supported and appreciated.

“Our team members are the face of Bunnings and provide friendly and helpful service,” said Ryan Baker, Bunnings’ Director of Operations. “We employ people with a great attitude and a passion for service and who best represent the local store community.”

Bunnings is committed to contributing to local, regional and national causes, charities and organisations. Its stores provide ongoing assistance to local community groups such as schools, sporting groups and service clubs. So it’s not surprising that people right around the country voted for Bunnings in the Hardware Store category of this year’s Quality Service Awards.

“Our team members are the heart and soul of our business and are the reason for our continued success,” said Baker. “This gold award is a direct endorsement from our customers and a testament to our hard-working team. So we’d like to thank them for their ongoing commitment to deliver the best service every day.”

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