In 2025, Australia’s pharmacy landscape shifted as Sigma Healthcare and Chemist Warehouse officially merged, creating a pharmacy and retail powerhouse operating more than 900 outlets nationwide.
The union married Chemist Warehouse’s retail firepower and iconic, customer-focused in-store experience with Sigma’s extensive logistical muscle, creating a seamless experience from warehouse to checkout and delivering affordable health, wellness, and beauty solutions to millions more Australians across the country.
Today, Chemist Warehouse has over 580 stores across Australia and has opened its doors in New Zealand, Ireland, Dubai and China, employing over 21,000 people globally.
The collaboration means customers enjoy not only extensive product choice and unbeatable prices but also confidence in consistent availability – no matter where they shop.
Staff are armed with top-tier training and cutting-edge digital tools which, combined with their up-to-date product knowledge, empowers them to provide speedy, personalised service every single time.
This focus on ongoing staff development ensures that customers benefit from attentive, expert advice and professional support at every visit.
Customer service isn’t just a buzzword – it’s baked into everything the pharmacy giant does. The wildly popular annual May ‘Mayhem Sale’, is just one example.
It isn’t just about deals; it sparks real conversations with customers sharing glowing reviews and tagging the brand on social media platforms, encouraging others to take part.
And when problems arise, Chemist Warehouse tackles complaints head- on, turning unhappy moments into lifelong loyalty with fast, empathetic resolutions.
Each issue is acknowledged instantly, resolved quickly by trained managers or the dedicated Customer Service team, and, if necessary, escalated for immediate specialist support.
Outcomes are always designed to restore trust and satisfaction.
Now, as part of Sigma Healthcare, Chemist Warehouse continues its commitment to exceptional, accessible service.
The brand’s approach is clear: happy customers build stronger communities, and strong communities build a better pharmacy for all.
That’s service you can trust – backed by a pharmacy leader Australians voted Gold in the 2026 Quality Service Awards.