Silver Winner: Pet Insurance
Sad border collie put his head on the sofa and looking in the camera

RSPCA PET INSURANCE has a strong customer-first culture. They believe in respectful and honest customer service, and that communication should be simple and easy to understand.

To continually improve on procedures and ensure that the customer experience is as seamless as possible, RSPCA Pet Insurance provides multiple channels – email, phone and

social media – for customers to share their feedback and suggestions.

Taking a proactive approach in collecting customer feedback helps them to understand how they can improve processes and service for all RSPCA Pet Insurance customers. 

Customer-first behaviours are celebrated across the entire business, including their dedicated Australian-based call centre, which can be contacted Monday to Friday, 8am-8pm (AEST), except public holidays.

RSPCA Pet Insurance is flexible and provides peace of mind for pet owners across Australia.

Pet insurance plans cover up to 80% of the cost of eligible vet bills, with no excess to pay when your dog or cat becomes sick or injured.

You also have the freedom to submit and track claims, update your details, and manage your policy online. Plus, a portion of first-year premiums go to support the great work the RSPCA does in helping protect other Australian animals in need.

RSPCA Pet Insurance understands that the cost of living can put a strain on finances which is why they have four levels of cover and provide peace of mind knowing that your pet is protected.

For more information about award-winning RSPCA Pet Insurance visit or call 1300 908 124.

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